Our Service Promise: Members First, Always
To ensure we are supporting your needs, we will continue to track and report on our level of service. We will do this by being transparent about your experiences with us, so we can continue to improve and support you the best way we can.
We offer a range of advice and education services to support our members in ways that work for them.
Our success in 12 months (1 January - 31 December 2024)
3,625
192
164
How can you stay up to date with how we’re tracking on our promise?
We will be reporting on how we are tracking, including the speeds of answering calls, meeting with members and more. We believe in transparency as well as your feedback. We want to hear what we can do better and, most importantly, how we can help you.
Connect with the NGS team
Chatting with a Super Specialist could be the right option if you're looking to delve a little deeper than a quick phone call but don't need an entire financial plan. Our Super Specialists can help answer questions about your super, investments and insurances. Whether you're at the start of your career journey, approaching retirement or anywhere in between, the team is here to help.
